Terms of service
OVERVIEW
Welcome to SAVANNAHS.com / Savannah Emilia AB (org.nr 556760-8640). The terms "we", "us" and "our" refer to Savannah Emilia AB. Savannah Emilia AB operates this store and website, including all related information, content, features, tools, products and services (the "Services") to provide you with a curated luxury shopping experience. Savannah Emilia AB is powered by Shopify, which enables us to provide the Services to you.By visiting or using our Services, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, you must not use the Services.
SECTION 1 – ACCESS AND ACCOUNT
By using the Services, you confirm that you are of legal age in your jurisdiction or have consent from a legal guardian. You agree to provide accurate and complete information and to keep your account details secure. You are responsible for all activity under your account.
SECTION 2 – OUR PRODUCTS
We curate a selection of high-end and luxury products from international brands. Products are subject to availability and may be limited edition or exclusive.We strive to display products accurately; however, colors and details may vary depending on your device.We reserve the right to modify or discontinue products at any time without notice.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase. We reserve the right to accept, refuse, or cancel any order at our discretion. Orders are only accepted once confirmed by us. Once accepted, orders cannot be modified or cancelled. We may limit or refuse orders suspected to be placed by resellers or automated systems.
SECTION 4 – PRICES, TAXES & BILLING
Prices are shown in the currency indicated on the website.
- EU customers: Prices generally include VAT (where applicable)
- Non-EU customers: Prices either include or exclude duties, taxes, and import fees, depending on shipping country.
You are responsible for providing accurate billing and payment details. By placing an order, you confirm that you are authorised to use the payment method.
SECTION 5 – SHIPPING AND DELIVERY
We ship internationally using trusted carriers. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control. Risk of loss transfers to you once the goods are handed to the carrier. Signature is be required for high-value shipments.
SECTION 6 – CUSTOMS
We are not responsible for customs delays or charges imposed by local authorities.
SECTION 7 – RIGHT OF WITHDRAWAL (EU CUSTOMERS)
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order. To exercise this right, contact us at:
info@savannahs.com
- Items must be unused, unworn, and returned with all original tags and packaging
- Certain items may be non-returnable for hygiene or authenticity reasons
Refunds are issued within 14 days after the returned goods are received and approved. Return shipping costs are your responsibility unless otherwise stated.
SECTION 8 – RETURNS
All returns are subject to strict quality control and authentication. We reserve the right to refuse returns that:
- Show signs of wear or use
- Are missing packaging, tags, or documentation
SECTION 9 – AUTHENTICITY
We guarantee that all products sold are authentic and sourced from authorised suppliers or established distribution channels.
SECTION 10 – INTELLECTUAL PROPERTY
All content on the Services is owned by Savannah Emilia AB or its licensors and protected by applicable intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.
SECTION 11 – OPTIONAL TOOLS
We may provide access to third-party tools "as is" without warranties. Use of such tools is at your own risk.
SECTION 12 – THIRD-PARTY LINKS
We are not responsible for third-party websites or content. Access them at your own risk.
SECTION 13 – RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify. All purchases are made directly with Savannah Emilia AB. Shopify is not responsible for transactions between you and us.
SECTION 14 – FEEDBACK
Any feedback you provide may be used by us without restriction or compensation.
SECTION 15 – ERRORS AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if necessary.
SECTION 16 – PROHIBITED USES
You may not use the Services for unlawful, abusive, fraudulent, or harmful purposes, or to violate intellectual property rights.
SECTION 17 – AGENTS
Automated tools or agents may not access the Services unless explicitly permitted and compliant with our requirements.
SECTION 18 – TERMINATION
We may suspend or terminate access to the Services at any time without notice.
SECTION 19 – DISCLAIMER OF WARRANTIES
The Services are provided "as is" and "as available" to the extent permitted by law. Nothing in these Terms limits your statutory rights under applicable consumer law.
SECTION 20 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Savannah Emilia AB shall not be liable for indirect, incidental, or consequential damages.
SECTION 21 – INDEMNIFICATION
You agree to indemnify and hold harmless Savannah Emilia AB and its affiliates from any claims arising from your use of the Services.
SECTION 22 – SEVERABILITY
If any provision is deemed invalid, the remaining provisions remain in effect.
SECTION 23 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and us.
SECTION 24 – GOVERNING LAW
These Terms are governed by the laws of Sweden. If you are a consumer, you retain your rights under mandatory consumer protection laws in your country of residence. Disputes shall be subject to Swedish courts. You may also contact:
- Allmänna reklamationsnämnden (ARN): www.arn.se
- EU ODR platform: https://ec.europa.eu/consumers/odr
SECTION 25 – CONTACT INFORMATION
Savannah Emilia AB
Org.nr: 556760-8640
Email: info@savannahs.com
Business Address: Birger Jarlsgatan 1, 111 45 Stockholm, SWEDEN
Phone number: +46 8 580 97 070
